Returns & Refunds
30 Day Return Policy
Cancellation & Return Period
We offer a 30 Day Return Policy on all new items purchased, to be eligible for the return policy the items must be:
- Returned within 30 Days of shipment date.
- Unopened and in original condition.
- Unused, unmarked and in original condition.
- Shipping / Delivery Fees are not refunded.
A restocking fee of up to 20% may apply to a returned item, and will be disclosed prior to approving a return.
Delivery Charges on Returning Goods
The customer is responsible for all costs associated with returning the items to us, these costs will not be refunded.
Condition of Returned Goods
Returned goods must be in original condition, unopened, unused, unmarked and undamaged. The customer is responsible for the condition of the returned goods.
Products Returned Exceeding the 'Cancellation & Return Period'
All sales after 30 days from shipment are final. Purchases past this period are covered by our Warranty Policy and will be either repaired, replaced or store credit issued based on our assessment.
How to Request a Return
Use the form on our "Contact Us" page and select "30 Day Return Request" and fill out the applicable information. You will receive a response from our team within 5 Working Days.
The Australian Consumer Law & Your Rights
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. The Law requires that goods must be free of defects, and do what they're advertised to do. These rights automatically apply whenever goods or services are supplied to a consumer, they are called 'Consumer Guarantees.'
Under the law these guarantees can not be excluded, and you are entitled to have the goods repaired or replaced. Consumer Guarantees have no set time limit, however genearlly last for an amount of time that is reasonable to expect given the cost, quality and representations of the products made. You can read more about your rights by following this link.
Minimum Voluntary Warranty Policy
GiD WorldWide will provide a refund, replacement or repair in accordance with our Minimum Voluntary Warranty Policy. To obtain a refund or any other remedy please contact us via our Contact Us page listed here on our website.
You will be required to provide proof of purchase from GiD WorldWide and GiD WorldWide needs to be satisfied that the product is faulty, and this fault was not caused by the consumer. GiD WorldWide reserves the right to have goods assessed within a reasonable time frame by the manufacturer of the goods to determine this.
GiD WorldWide offers a voluntary 12 month warranty policy for all non-consumable items in addition to your 'Consumer Guarantees.'
GiD WorldWide reserves the right to not provide a remedy in accordance with the Minimum Voluntary Warranty Policy where the product has been used predominantly in a commercial or business environment, or for commercial or business purposes where prior to purchase GiD WorldWide has not expressively advised the product is designed for that environment or purpose. In such circumstances you may consult the ACL for your rights.
GiD WorldWide does not warranty Consumable Items once opened, items which constitute consumable under the Minimum Voluntary Warranty Policy include Glues, Tapes, Lines, Ropes, Self-Stick Valves, Bladders, Hoses. GID WorldWide may offer a remedy solution in certain situation to problems experienced with these products at our discretion.